Shipping and Returns

We know that saunas, adjustable beds, and massage chairs are significant investments and not simple parcels. This page explains how shipping and returns work at Serene Home Living, so you know what to expect before you place an order.

Product Quality Guarantee

We aim to offer well built, reliable products from trusted manufacturers and to work with our customers to resolve any issues promptly and fairly.

All items come with a manufacturer’s warranty. Key warranty details for each item are listed on its product page, and more information is available on request.

Shipping

Where we ship

At this time we ship to residential and business addresses within the continental United States.

If you live outside this area and are interested in a specific product, please contact us and we will let you know what might be possible.

Processing times

Processing time is the time it takes for your order to be prepared for shipment.

In stock small items
Usually ship within 3 to 5 business days.
Large items such as saunas, adjustable bases, and massage chairs
Usually ship within 1 to 3 weeks, depending on stock, production schedules, and freight carrier availability.

Estimated processing or lead times will be shown on each product page whenever possible.

Freight delivery for large items

Most saunas, adjustable bases, and massage chairs ship by freight carrier rather than standard parcel services.

For freight shipments:

You will receive tracking information when your order leaves the warehouse.
The freight carrier will contact you to schedule a delivery window.
Standard freight service is usually curbside delivery. The driver brings the item to the end of your driveway or as close as the truck can safely reach.

Please be sure you have help available to move the product inside and into its final position. Many items are heavy and may arrive in multiple boxes.

White glove delivery and assembly

Some products and brands offer upgraded delivery services, such as in home placement or basic assembly.

If white glove or upgraded delivery is available, it will be mentioned on the product page or shown as an option at checkout.
If you are unsure what is included, please contact us before you order so we can confirm the service details for your address.

Shipping costs

Shipping costs depend on the product, weight, delivery location, and level of service.

Any shipping charge or included shipping offer will be clearly shown at checkout before you complete your order.
Some larger items may include standard freight shipping in the price, while upgraded services may carry an additional fee.

Receiving your delivery

When your order arrives:

Inspect the packaging before signing
- If you see visible damage to the box or pallet, note it on the delivery paperwork before you sign.
- Take clear photos of the packaging from multiple angles.
Open and inspect the product as soon as possible
- Even if the box looks fine, inspect the product itself within 48 hours of delivery.
- Keep all original packaging until you are sure you will not need to return or exchange the item.

If your order arrives damaged

If you discover damage:

Take clear photos of the packaging and the damaged area of the product.
Keep all original packaging materials.
Contact us as soon as possible with your order number, photos, and a description of the issue.

We will work with you and the manufacturer to arrange a repair, replacement, or other solution according to the product warranty and freight policies.

Returns

Return policy overview

Because many of our products are large, heavy, or built to order, return policies are more limited than what you may be used to with smaller online purchases.

In general, you must request a return within 30 days of delivery.
Items must be in new, unused condition and in original packaging to be eligible for return, unless there is a defect or documented shipping damage.
Some items are final sale and not returnable. These will be clearly marked on the product page.

Always review the return details on the specific product page. When in doubt, contact us before you buy.

Restocking fees and return shipping

For most change of mind returns on large items:

A restocking fee may apply. This is typically around 15 to 25 percent of the product price and is set by the manufacturer.
Return shipping costs are usually the responsibility of the customer. Freight return costs can be significant due to size and weight.

We will let you know the exact restocking fee and estimated return freight cost before you decide whether to proceed with a return.

Non-returnable items

The following items are usually non-returnable, except in the case of damage or defect:

Custom or special-order items
Products that have been installed, used, or modified
Items that are not in original packaging
Clearance or final sale items that are clearly marked as such

Please check the product page for any additional brand specific restrictions.

How to request a return

To request a return:

Email us or use the Contact page with your order number, the product you wish to return, and the reason for the return.
We will review the request and confirm eligibility based on the manufacturer policy.
If approved, we will provide return instructions, including the return address and any required labels.

Do not send an item back without authorization. Unauthorized returns may be refused or may delay your refund.

Refunds

Once a returned item is received and inspected by the warehouse or manufacturer:

We will notify you that your returned item has been received and whether it has been approved or rejected for a refund.
If approved, your refund will be processed to your original method of payment, minus any restocking fees and return shipping costs that apply.
Processing times can vary by payment provider but refunds usually appear within 5 to 10 business days after approval.

Exchanges

In many cases, exchanges on large items are handled as a return plus a new order.

If you want to change to a different model, we can help you compare options before you decide.
Any price differences, restocking fees, and shipping costs will be explained before you proceed.

Cancellations and order changes

If you need to cancel or change an order:

Contact us as soon as possible.
If the order has not yet entered production or shipment, we will do our best to accommodate the change.
Once an item has shipped or a custom order has started production, cancellation may not be possible or may involve fees.

Questions

If you have any questions about shipping, delivery, or returns for a specific product, please reach out before you place your order. We are happy to walk through what to expect so there are no surprises when your wellness product arrives at your home.

Shipping and Returns